Sunglasses

To claim a warranty exchange, contact our customer service department at ecommerce@etniabarcelona.com

Eyeglasses

If your optician redirects you to Etnia Barcelona, send us an email at ecommerce@etniabarcelona.com

Sunglasses

Manufacturing defect: in this case, we send you new glasses. Our warranty policy lasts 30 months.

Scratches lenses: our lenses are made of pure mineral glass from the Italian manufacturer Barberini. They are the best lenses in the world and offer the best quality on the market. That’s why it’s very unlikely that they would have any manufacturing defects or scratch because of use. For that reason, this is not included in our warranty policy.

Nonetheless, we will always look into every specific case to see how we can help you.

Eyeglasses

In the case of glasses purchased at the optician’s shop, you should contact the optician where you purchased them directly. Explain your case so they can apply the corresponding warranty policy.

Sunglasses

Reimbursement to your account: depends on the type of card you have used to make the purchase.

If you paid with a debit card, the return will take one business day.

If you paid with a credit card, it will depend on the conditions between you and your bank. Normally, you will see it with your monthly account information along with other transactions.

If you paid with PayPal, the reimbursement will be shown immediately, and PayPal will also notify you by email.

Eyeglasses

In the case of glasses purchased at the optician’s shop, you should address the optician where you purchased them. The return will be subject to the optician’s return policy.

You return any product free of charge within seven days or receiving the order and we will return your money. Contact our Customer Service department.

When we receive your request, we will alert the courier service to make the pick-up. As soon as we receive the returned product, we will make the reimbursement.

Eyeglasses

In the case of glasses purchased at the optician’s shop, you should address the optician where you purchased them. The return will be subject to the optician’s return policy.

Not yet, but we’re working on it.

Along with your purchase receipt, the package includes the case for your glasses and a cloth to clean your glasses.

Sunglasses

We accept any type of card secured by VISA and Mastercard, along with PayPal.

Eyeglasses

The payment types accepted vary according to your chosen optician.

Sunglasses

To claim a warranty exchange, contact our customer service department at ecommerce@etniabarcelona.com

Eyeglasses

If your optician redirects you to Etnia Barcelona, send us an email at ecommerce@etniabarcelona.com

Health is our priority. Therefore in the current situation due to the COVID-19, we have adopted the necessary
measures to preserve the well-being of the community.

Meanwhile the website is still active and working normally, as well as our customer service, who will help you as always with all you need. We will deliver orders on time and with extreme hygiene precautions.

Keep safe!

Along with your purchase receipt, the package includes the case for your glasses and a cloth to clean your glasses.

Sunglasses

Reimbursement to your account: depends on the type of card you have used to make the purchase.

If you paid with a debit card, the return will take one business day.

If you paid with a credit card, it will depend on the conditions between you and your bank. Normally, you will see it with your monthly account information along with other transactions.

If you paid with PayPal, the reimbursement will be shown immediately, and PayPal will also notify you by email.

Eyeglasses

In the case of glasses purchased at the optician’s shop, you should address the optician where you purchased them. The return will be subject to the optician’s return policy.

Sunglasses

As soon as your order leaves our warehouses, we will send you an email to alert you that your order is on its way. This email will include a tracking number. You can also track it from your account.

Eyeglasses

As soon as your order arrives at the optician, we will contact to you to let you know. You can also track it from your account.

Sunglasses

Destination and price: Shipping is free worldwide and we ship all over the world
Delivery periods: The delivery periods are 2–3 working days within the EU and 4–6 days for other territories.

What does the package include? Along with your purchase receipt, the package includes the case for your glasses and a cloth to clean your glasses.

Eyeglasses

Price: Shipping to your optician for you to try on the glasses is free.
Delivery periods: During the reservation process for the glasses, you choose the pick-up date to try them on at your optician.